CART
SUPPORT
Delivery and Return

DELIVERY AND RETURN

SHIPPING POLICY

WE SHIP TO MOST COUNTRIES WORLDWIDE. ALL ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS. DELIVERY TIMES VARY BY LOCATION.

ORDERS PLACED BEFORE 12:00 PM (JERUSALEM TIME) ARE PACKED THE SAME DAY WHEN POSSIBLE. YOU'LL RECEIVE A CONFIRMATION EMAIL WITH TRACKING ONCE YOUR ORDER SHIPS.

SHIPPING TIMES

  • ISRAEL & MIDDLE EAST: 2-5 BUSINESS DAYS
  • DOMESTIC (US): 3-5 BUSINESS DAYS
  • EUROPE: 5-7 BUSINESS DAYS
  • UK: 4-6 BUSINESS DAYS
  • CANADA: 5-7 BUSINESS DAYS
  • AUSTRALIA: 7-10 BUSINESS DAYS
  • REST OF WORLD: 10-14 BUSINESS DAYS

SHIPPING COSTS

SHIPPING COSTS ARE CALCULATED AT CHECKOUT BASED ON YOUR LOCATION AND ORDER WEIGHT. FREE SHIPPING IS AVAILABLE ON ORDERS OVER $50 IN MOST REGIONS.

WE PARTNER WITH RELIABLE CARRIERS TO ENSURE SECURE DELIVERY. EXPEDITED OPTIONS ARE AVAILABLE AT CHECKOUT WHEN SUPPORTED BY YOUR REGION.

ORDER TRACKING

TRACKING DETAILS ARE EMAILED AS SOON AS YOUR PACKAGE LEAVES OUR WAREHOUSE. IF YOU DON'T RECEIVE TRACKING WITHIN 48 HOURS, CONTACT SUPPORT AND WE'LL HELP.

RETURN POLICY

WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF YOU'RE NOT HAPPY WITH YOUR ORDER, YOU MAY RETURN IT WITHIN 30 DAYS OF DELIVERY.

RETURN CONDITIONS

  • ITEMS MUST BE UNUSED AND IN ORIGINAL PACKAGING
  • PROOF OF PURCHASE REQUIRED
  • CUSTOM OR PERSONALIZED ITEMS CANNOT BE RETURNED
  • RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER

HOW TO RETURN

CONTACT US AT [email protected] TO INITIATE A RETURN. WE'LL PROVIDE YOU WITH RETURN INSTRUCTIONS AND A RETURN AUTHORIZATION NUMBER.

DAMAGED OR LOST PACKAGES

IF YOUR ORDER ARRIVES DAMAGED OR DOESN'T ARRIVE WITHIN THE EXPECTED WINDOW, CONTACT [email protected] WITH YOUR ORDER NUMBER SO WE CAN RESOLVE THE ISSUE QUICKLY.

CUSTOMS & DUTIES

INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO CUSTOMS FEES OR IMPORT DUTIES. THESE FEES ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE THE RESPONSIBILITY OF THE CUSTOMER.

REFUNDS

REFUNDS ARE PROCESSED WITHIN 5-7 BUSINESS DAYS AFTER WE RECEIVE YOUR RETURNED ITEM. THE REFUND WILL BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD.